When someone’s involved in an automobile accident and they retain our firm, there’s no reason for the clients to communicate with the insurance companies at all. Everything is now done by my firm, by our office.
As one of the handling attorneys in the case, I always like to speak to the adjuster very soon after the accident. I want them to know all of the facts. First of all, how did the accident occur? Are there any witnesses who can corroborate my client’s story and how the accident occurred? Sometimes we have the police report even quicker than the insurance company does.
Remember, I can’t control how quickly the driver of another car, who I don’t represent, reports an automobile accident. I can only control what my client has done.
So, a lot of times we get the police report. We can identify the insurance, and an insurance adjuster may not even know how the accident happened and probably doesn’t even have a copy of the police report yet. We provide it. We get the ball rolling. There’s no reason why there should be any delay or waiting.
We’ll provide a police report. We’ll provide our version of how the accident happened, which is usually corroborated by the police report. If there are witnesses, we’ll provide them. If there are photographs of the cars or photographs of the damage to the vehicles, we’ll provide those to the adjuster.
We’ll also let them know very early on all of the different body parts that were injured, all of the different trauma that a client is going through, physical and sometimes psychological, the treatment they’re going to be having, and the treatment they believe they’re going to be having.
We make sure that there’s continued contact. We exchange phone numbers, direct extensions, and email addresses so we can provide updates for the adjusters. That way, they can follow and know the medical treatment my client’s getting, so they’re always prepared to evaluate a case and evaluate a situation as quickly as possible.